FAQs

Lifetime Warranty

If something happens to one of your pieces, email hey@sublimajewelry.com with a photo and description of any damage plus proof of purchase and we'll let you know next steps. For repairs, you'll only pay the cost of shipping, and we'll cover shipping back to you.

Returns & Exchanges

If you'd like to process a return for a refund, or exchange, please email hey@sublimajewelry.com within 30 days of receiving your order.

Shipping & Delivery Timing

Because our pieces are made to order, it takes 7-14 days to make and deliver your jewelry. Pieces that are in stock and ready to ship will be delivered sooner. Standard shipping on all U.S. orders is free via USPS Priority Mail. You can also pay for expedited options.

Materials

Recycled Metals: The metals that we use for casting (from the molds made from hand-carved wax prototypes) are sourced from a New York-based refiner called United Precious Metal Refining, Inc., which is certified for products with 100% recycled content. Metal recycling conserves natural resources, energy and reduces greenhouse gas emissions.

Recycled Brass: A brighter and whiter version of the yellow metal that resembles 14k gold when polished. Brass is a copper and zinc alloy, and our version uses a lower level of copper, which makes the brass brighter.

Recycled Sterling Silver: Our sterling silver is deoxidized, which has a higher resistance to tarnish.

Components—Gold-Filled, Gold-Plated, Sterling Silver and Stainless Steel: For earring components and necklace findings, we use gold-filled or sterling silver. For necklace chains, we use gold-filled, gold-plated and stainless steel. Gold-filled items are made with a solid layer of gold constituting 5% of the item’s weight, on a base of brass or stainless steel. Gold plating refers to a thinner layer of gold that’s applied to the surface of brass or stainless steel.

Jewelry Care Tips

Watch this video to see how to use your complimentary yellow polishing cloth to shine your jewelry.

Use the polishing cloth on SUBLIMA components that are 100% recycled brass or recycled sterling silver. Avoid using the polishing cloth on components that are gold-filled or gold-plated.

Don't wash your polishing cloth, which contains special cleansing agents that are micro-abrasive.

Over time, your jewelry will come into contact with moisture and oils from your skin and the air, which exposes the metal to oxygen, causing oxidation. The result is that jewelry can appear less shiny, which is why we provide a polishing cloth with every piece. It's the most effective and efficient after testing all the DIY options.

In addition to using the polishing cloth, here’s how you can help preserve the jewelry's shine:

Apply lotion, perfume or hairspray before putting on your jewelry.
Remove your jewelry before working out, swimming or showering.
Minimize contact with hard surfaces to prevent scratching.
Store your jewelry in its velvet baggie.

Ring Sizing Methods

The most accurate method to find your ring size is to purchase this inexpensive ring sizer to measure your finger.

Alternatively, you can find your ring size using a strip of paper, ruler and this ring sizing guide that converts the circumference of your finger in millimeters to US ring sizes. However, this method tends to be less accurate.

Also less accurate: If you have a ring that you wear handy, you can use it to find your ring size by holding it up to the screen with this alternate ring sizing guide.